You must download our Return Form to send back with any Returns. DOWNLOAD FORM
If your recent purchase with us didn’t work out, we offer Exchanges/Credit Notes on full-priced items within 14 days of receiving your parcel (21 days for overseas parcels). If an exchange cannot be made, we will issue you a store credit for the value of the purchase less the postage. We do not issue refunds. Please note we do not offer exchanges or refunds on personalised items.
Items that are reduced and marked as SALE are FINAL and cannot be sent back to us. We thoroughly inspect all items before they leave our store, but In the unlikely event an item is faulty please contact us on info@whatsyourteam.com.au for further assistance.
Items that have been personalised can not be exchanged.
Credit Notes will be issued in the form of an online gift card sent by email and are
valid for 1 year. Returns will be processed within 2 - 4 business days of receiving them.
Send the item/s back to us within 14 days (21 days for overseas parcels) of receiving
your parcel with this form and a prepaid parcel for the exchange to go back to you in
to our returns address noted below.
RETURNS WHICH CANNOT BE SENT BACK TO US
- Returned outside of the 14day timeframe (or 21 days for overseas parcels)
- Worn, damaged (including make-up / perfume / washed) or tags removed
- Items that are reduced and marked as SALE with a reduced price
- Items that have been personalised