Postage & Returns

Australia Rates

Free standard shipping for all orders over $150.00!

Please see shipping rates below:

STANDARD POST

EXPRESS POST

QLD / NSW / ACT / VIC $10.00 $16.50
SA / TAS / WA $15.00 $25.00
NT $20.00

 $30.00

International Rates

Please see shipping rates below:

 Standard (Not Traceable)* $20.00
Track & Trace $27.00

*If you choose the standard option we take no responsibility if your goods do not reach you as the parcel is not traceable once it leaves us.

 

Please Note: Extra Freight applies to some products. This is specified in the products description.


Delivery

Within Australia
All orders leave our store within 48 hours* of payment processing. In most cases orders are delivered within 2 - 5 working days. If there is an availability issue you will be contacted. All orders are traceable and are sent with Fastway Couriers or Australia Post.

International
All orders leave our store within 72 hours of payment processing. If there is an availability issue you will be contacted. Delivery can take anywhere from 3 - 10 days. All orders are sent with NZ Post.

*Some products may take longer to dispatch but this is stipulated in the product description.

Click & Collect

Your order will be processed within 48 hours of payment. We will send you an email once your order is ready to be collected. In most cases your order will be ready to be collected within 2 - 4 working days. If there is an availability issue you will be contacted.

Back Orders

If you have been notified that an item/s is on back order, they will be sent as soon as they become available again via Australia Post or Fastway Couriers at no extra cost.

Payments

Whats Your Team accepts PayPal, MasterCard, Visa, Australian Bankcard, Openpay, Afterpay and zipPay.


WE DO NOT ACCEPT AMEX or DINERS

Return Policy   

You must download our Return Form to send back with any Returns. DOWNLOAD FORM

If your recent purchase with us didn’t work out, we offer Exchanges/Credit Notes on full-priced items within 14 days of receiving your parcel. If an exchange cannot be made, we will issue you a store credit for the value of the purchase less the postage. We do not issue refunds. Please note we do not offer exchanges or refunds on personalised items.
 
Items that are reduced and marked as SALE are FINAL and cannot be sent back to us. We thoroughly inspect all items before they leave our store, but In the unlikely event an item is faulty please contact us on orders@whatsyourteam.com.au for further assistance.
 
Credit Notes will be issued in the form of an online gift card sent by email and are valid for 6 months. Returns will be processed within 2 - 4 business days of receiving them.
 
Send the item/s back to us within 14 days of receiving
your parcel with this form and a prepaid parcel for the exchange to go back to you in
to our returns address noted below.
 
RETURNS WHICH CANNOT BE SENT BACK TO US
  • Returned outside of the 14day timeframe (or 21 days for overseas parcels)
  • Worn, damaged (including make-up / perfume / washed) or tags removed
  • Items that are reduced and marked as SALE with a reduced price
  • Items that have been personalised

Parcel Tracking

Australia Post, please Cick Here

Fastway Couriers, please Cick Here

NZ Post, please, Click Here